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Delivery

You can choose to collect your order free of charge at our store or have it delivered to your address.

In the Netherlands, shipments are insured up to € 50,000 (for shipments via DHL/FedEx/UPS: € 5,000) and in the rest of Europe up to € 5,000. For purchases exceeding these amounts, we recommend picking up your order in person or, where possible, spreading your order over multiple shipments.

Your package will be securely packed with security tape without our company logo, ensuring it is delivered to you discreetly.

 

 

Shipping information

Shipment by DHL (in some cases FedEX/UPS) can be tracked using the contact details below:
DHL +31 (0)88 345 4399
FedEx Netherlands +31 (0)800 0222 333
FedEx Belgium + 32 (0)2-752 75 75 
FedEx International +1 800 463 3339 
UPS  +31 (0)20 5040 500

Goudpensioen delivery service delivers on Tuesdays and Fridays only.
You will receive tracking information and a 3-hour delivery window the night before delivery.

Shipping terms

DHL

Goudpensioen delivery service
  • Delivery via parcel service.

  • Delivery strictly to the address you provided. Delivery to DHL ServicePoint possible: state your chosen DHL ServicePoint as the delivery addess when placing your order or redirect yourself once parcel is on its way.

  • Delivery during weekdays, DHL also on Saturday.

  • No choice of delivery day or time slot in advance.

  • Shipment tracking via tracking number.

  • Signature required upon receipt.
  • Delivery by Goudpensioen delivery service.

  • Delivery strictly to the address you provided

  • Delivery only on Tuesdays and Fridays, except in Groningen (postcodes 7700-7999 and 8300-9999) where delivery is on Tuesdays only, and in Limburg and Zeeland (postcode areas 4300-4599 and 6000-6499) where delivery is on Fridays only.

  • Choice of daytime or evening delivery (at an additional cost). Daytime delivery between 08:00-18:00. Evening delivery between 18:00-22:00.

  • You will receive a specific delivery time slot and tracking info 1 business day in advance.

  • Identification check upon delivery. The courier will record the last 4 digits of the recipient's ID (this may also be your housemate).

 

 

Delivery cost

The Netherlands
Excluding Wadden Islands & Dutch Flanders
  Click & Collect
in Amsterdam		 DHL

(insured up to € 5,000)

 Goudpensioen delivery service
(insured up to € 50,000)
Orders up to €5,000 FREE € 19.99 € 34.99 (DAYTIME)
€ 39.99 (EVENING)
Orders over €5,000 FREE Not possible € 34.99 (DAYTIME)
€ 39.99 (EVENING)

Wadden Islands & Dutch Flanders
  Click & Collect
in Amsterdam		 DHL
(insured up to € 5,000)		 Goudpensioen
delivery service
Orders up to €5,000 FREE € 39.99 Not possible
Orders over €5,000 FREE Not possible Not possible
 
Postboxes Not possible Not possible Not possible

 

Europe
Delivery by international parcel service  
Andorra € 59.99   Ireland € 49.99
Austria € 39.99   Italy € 49.99
België / Belgium € 29.99   Latvia € 59.99
Croatia € 79.99   Lithuania € 59.99
Czech Republic € 49.99   Luxemburg € 29.99
Denmark € 49.99   Poland € 39.99
Estonia € 49.99   Portugal € 39.99
Finland € 49.99   Serbia € 99.99
France € 39.99   Slovakia € 59.99
Germany € 29.99   Slovenia € 59.99
Greece € 49.99   Spain € 39.99
Hungary € 79.99   Sweden € 59.99
*Prices are based on Dutch 21% VAT, if applicable.
**Excluding islands and remote areas, if delivery is possible a surcharge will apply.

 

Rest of the world 
Worldwide shipment via international parcel service, including trackingnumber. Costs for shipping and handling (including filling in the custom forms) start at € 150. You will need to arrange the insurance yourself. Please contact us directly before placing an order. 



Delivery times

Our products come from different renowned smelters. The delivery times are indicative and are dependent on the smelter. Delivery times may differ per product. You can view expected delivery times on the individual product pages. If the products are in stock, we will aim to prepare them for the next possible shipment date within 48 hours of receiving your payment on business days.