FAQ

Buying gold anonymously is possible depending on the total purchase amount and your order method. In accordance with the guidelines and legal regulations regarding the Money Laundering and Terrorist Financing (Prevention) Act (Wwft), we always reserve the right to refuse requests regarding the anonymous purchase of precious metals.

Precious metal purchases cannot be revoked because developments on the financial market and fluctuations in precious metal trading rates greatly influence the retail price of precious metal products. As the selling party has no control over such developments, purchases of precious metals are, by law, excluded  from the statutory right of cancellation or return. Before placing an order, we advise you to read individual product descriptions and specifications in order to make an informed choice. Do you have a question about a product or our services? Do not hesitate to contact us in advance, as we are always happy to assist you.

Owning precious metals may be considered an investment for declaration on your tax return. We are unable to inform you about specific situations and recommend that you discuss your own situation with your tax consultant.

Yes, we offer a 100% buyback guarantee on all precious metal products sold by us. For more information, please refer to Sell precious metals.