Nederlands
FAQ
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- What are the payment options?
- Is ID required for high purchase amounts?
We are required to request and keep a record of your valid ID for all orders exceeding € 10,000 cumulatively, regardless of payment method. We always adhere to the guidelines and legal regulations regarding the Money Laundering and Terrorist Financing (Prevention) Act (Wwft) and are obliged to report unusual transactions to FIU-Nederland. For more information about the Wwft and our administrative obligations, you can consult the following sources:
FIU-Nederland
Belastingdienst
Read More - Which price do I pay if gold rates rise or fall after I’ve placed my order?
Prices are set once we have confirmed your order is being processed and you have paid for it in full. You are required to pay for your purchase as soon as you have placed your order with us. When this is the case, you will receive the products for the price you paid for them even if precious metal rates rise or fall in the meantime.
Read More - Do prices include VAT?
The prices on our website and in our store include VAT, if applicable.
Read More - Are there any additional costs that I should take into account?
When choosing to receive your order by insured delivery to your address, you will also need to take delivery costs into account. For purchases in our Amsterdam store, there is a surcharge of 2% on webshop product prices. This is a service charge that covers the cost of manually processing your order.
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